Some missed metric runs

Incident Report for Bigeye

Resolved

After monitoring for the weekend we are confident that our fixes have resolved the problem
Posted May 15, 2023 - 17:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results
Posted May 10, 2023 - 22:18 UTC

Identified

We have identified the problem and are working on fixing the root cause
Posted May 10, 2023 - 16:48 UTC

Update

We have identified a potential root cause for the metrics runs issue, and have a hot fix underway.
Posted May 09, 2023 - 22:32 UTC

Investigating

We are experiencing occasional missed metric runs. Engineers are investigating the root cause. Users of the web app and API are not affected.

Next update: 2 hours
Posted May 09, 2023 - 18:47 UTC
This incident affected: Bigeye Platform (API, UI).