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This affects both UI and API users.\n\nNext update: 30 minutes","created_at":"2025-06-03T15:34:54.323Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-03T15:34:54.323Z","display_at":"2025-06-03T15:34:54.323Z","deliver_notifications":true,"tweet_id":null,"id":"d8l2l2p5v3ny","incident_id":"s0j8mv20hppb","custom_tweet":null,"affected_components":[{"code":"p5116gkkpbll","name":"Bigeye Platform - API","old_status":"operational","new_status":"major_outage"},{"code":"q5mrp1s9t61b","name":"Bigeye Platform - UI","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2022-01-19T02:16:26.936Z","updated_at":"2026-08-12T01:00:07.921Z","position":1,"description":"API servers","showcase":true,"start_date":"2022-01-19T00:00:00.000Z","id":"p5116gkkpbll","page_id":"dlh9p8k25sk9","group_id":"tq80dv0lv4hm"},{"status":"operational","name":"UI","created_at":"2022-03-26T01:54:02.740Z","updated_at":"2026-08-12T01:00:08.115Z","position":2,"description":"UI servers","showcase":true,"start_date":"2022-03-26T00:00:00.000Z","id":"q5mrp1s9t61b","page_id":"dlh9p8k25sk9","group_id":"tq80dv0lv4hm"}]},{"name":"Scheduled Deltas not running on time","status":"resolved","created_at":"2025-05-01T00:53:58.348Z","updated_at":"2025-05-01T02:11:57.098Z","monitoring_at":null,"resolved_at":"2025-05-01T02:11:57.085Z","impact":"major","shortlink":"https://stspg.io/zwst4wvs5zhs","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-05-01T00:53:58.339Z","reminder_intervals":null,"id":"80pb3926wwpx","page_id":"dlh9p8k25sk9","incident_updates":[{"status":"resolved","body":"The incident has been resolved.  All services are back online and healthy.","created_at":"2025-05-01T02:11:57.085Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-05-01T02:11:57.085Z","display_at":"2025-05-01T02:11:57.085Z","deliver_notifications":true,"tweet_id":null,"id":"51cnx26g9g6v","incident_id":"80pb3926wwpx","custom_tweet":null,"affected_components":[{"code":"p5116gkkpbll","name":"Bigeye Platform - API","old_status":"partial_outage","new_status":"operational"},{"code":"q5mrp1s9t61b","name":"Bigeye Platform - UI","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Scheduled Deltas are not running on time and we are currently looking into the issue.\n\nNext update: 2 hours","created_at":"2025-05-01T00:53:58.436Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-05-01T00:53:58.436Z","display_at":"2025-05-01T00:53:58.436Z","deliver_notifications":true,"tweet_id":null,"id":"ddlph94q4296","incident_id":"80pb3926wwpx","custom_tweet":null,"affected_components":[{"code":"p5116gkkpbll","name":"Bigeye Platform - API","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2022-01-19T02:16:26.936Z","updated_at":"2026-08-12T01:00:07.921Z","position":1,"description":"API servers","showcase":true,"start_date":"2022-01-19T00:00:00.000Z","id":"p5116gkkpbll","page_id":"dlh9p8k25sk9","group_id":"tq80dv0lv4hm"},{"status":"operational","name":"UI","created_at":"2022-03-26T01:54:02.740Z","updated_at":"2026-08-12T01:00:08.115Z","position":2,"description":"UI servers","showcase":true,"start_date":"2022-03-26T00:00:00.000Z","id":"q5mrp1s9t61b","page_id":"dlh9p8k25sk9","group_id":"tq80dv0lv4hm"}]},{"name":"Scheduled delta runs did not run","status":"resolved","created_at":"2025-04-25T19:00:00.000Z","updated_at":"2025-05-01T02:25:32.674Z","monitoring_at":null,"resolved_at":"2025-04-25T19:00:00.000Z","impact":"none","shortlink":"https://stspg.io/q6nf18k4dhs3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-04-25T19:00:00.000Z","reminder_intervals":"[]","id":"2w2pn9dfq7sv","page_id":"dlh9p8k25sk9","incident_updates":[{"status":"resolved","body":"Scheduled Delta runs stopped running from\n\nApril 16th ~5pm PST -\u003e April 25 @ 12pm PST\n\nThis only affected scheduled Delta runs.  Manually run deltas (via UI or API) were unaffected.\n\nThis outage notification is being posted after the problem was found and corrected.","created_at":"2025-05-01T02:23:04.923Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-05-01T02:25:32.670Z","display_at":"2025-04-25T19:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"mw5vj8k8vw7c","incident_id":"2w2pn9dfq7sv","custom_tweet":null,"affected_components":[{"code":"p5116gkkpbll","name":"Bigeye Platform - API","old_status":"operational","new_status":"operational"},{"code":"q5mrp1s9t61b","name":"Bigeye Platform - UI","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2022-01-19T02:16:26.936Z","updated_at":"2026-08-12T01:00:07.921Z","position":1,"description":"API servers","showcase":true,"start_date":"2022-01-19T00:00:00.000Z","id":"p5116gkkpbll","page_id":"dlh9p8k25sk9","group_id":"tq80dv0lv4hm"},{"status":"operational","name":"UI","created_at":"2022-03-26T01:54:02.740Z","updated_at":"2026-08-12T01:00:08.115Z","position":2,"description":"UI servers","showcase":true,"start_date":"2022-03-26T00:00:00.000Z","id":"q5mrp1s9t61b","page_id":"dlh9p8k25sk9","group_id":"tq80dv0lv4hm"}]},{"name":"Bigeye Platform Scheduled Maintenance","status":"completed","created_at":"2025-01-24T22:44:12.793Z","updated_at":"2025-02-20T03:00:21.210Z","monitoring_at":null,"resolved_at":"2025-02-20T03:00:21.191Z","impact":"maintenance","shortlink":"https://stspg.io/c9kt6dnvthfm","scheduled_for":"2025-02-20T01:00:00.000Z","scheduled_until":"2025-02-20T03:00:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-01-24T22:44:12.784Z","reminder_intervals":null,"id":"6581tsd11j7d","page_id":"dlh9p8k25sk9","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-02-20T03:00:21.191Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-20T03:00:21.191Z","display_at":"2025-02-20T03:00:21.191Z","deliver_notifications":true,"tweet_id":null,"id":"xyxyj2r1th00","incident_id":"6581tsd11j7d","custom_tweet":null,"affected_components":[{"code":"p5116gkkpbll","name":"Bigeye Platform - API","old_status":"under_maintenance","new_status":"operational"},{"code":"q5mrp1s9t61b","name":"Bigeye Platform - UI","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-02-20T01:00:21.622Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-20T01:00:21.622Z","display_at":"2025-02-20T01:00:21.622Z","deliver_notifications":true,"tweet_id":null,"id":"gtst76lw6bz3","incident_id":"6581tsd11j7d","custom_tweet":null,"affected_components":[{"code":"p5116gkkpbll","name":"Bigeye Platform - API","old_status":"operational","new_status":"under_maintenance"},{"code":"q5mrp1s9t61b","name":"Bigeye Platform - UI","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We will be performing maintenance on the Bigeye Platform (https://app.bigeye.com) Weds 2/19 from 5pm PST -\u003e 7pm PST .  The maintenance will not take more than 2hours.\n\nDuring the maintenance window, we anticipate a few brief periods where service will be unavailable (both UI, API, and scheduled service operations such as metric runs) over the course of the maintenance window.  Missed scheduled operations such as metric runs, will be retried automatically when the maintenance period ends.","created_at":"2025-01-24T22:44:12.848Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-24T22:44:12.848Z","display_at":"2025-01-24T22:44:12.848Z","deliver_notifications":true,"tweet_id":null,"id":"vnmpd87c4p7p","incident_id":"6581tsd11j7d","custom_tweet":null,"affected_components":[{"code":"p5116gkkpbll","name":"Bigeye Platform - API","old_status":"operational","new_status":"operational"},{"code":"q5mrp1s9t61b","name":"Bigeye Platform - UI","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2022-01-19T02:16:26.936Z","updated_at":"2026-08-12T01:00:07.921Z","position":1,"description":"API servers","showcase":true,"start_date":"2022-01-19T00:00:00.000Z","id":"p5116gkkpbll","page_id":"dlh9p8k25sk9","group_id":"tq80dv0lv4hm"},{"status":"operational","name":"UI","created_at":"2022-03-26T01:54:02.740Z","updated_at":"2026-08-12T01:00:08.115Z","position":2,"description":"UI servers","showcase":true,"start_date":"2022-03-26T00:00:00.000Z","id":"q5mrp1s9t61b","page_id":"dlh9p8k25sk9","group_id":"tq80dv0lv4hm"}]},{"name":"Elevated UI Errors","status":"resolved","created_at":"2025-02-14T23:54:54.313Z","updated_at":"2025-02-15T00:20:44.396Z","monitoring_at":"2025-02-15T00:00:48.991Z","resolved_at":"2025-02-15T00:20:44.372Z","impact":"critical","shortlink":"https://stspg.io/sg6m17k1lznr","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-02-14T23:54:54.303Z","reminder_intervals":null,"id":"rqcs60hc6v3j","page_id":"dlh9p8k25sk9","incident_updates":[{"status":"resolved","body":"The incident has been resolved.  All services are back online and healthy.","created_at":"2025-02-15T00:20:44.372Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-15T00:20:44.372Z","display_at":"2025-02-15T00:20:44.372Z","deliver_notifications":true,"tweet_id":null,"id":"mfb00ds6x6cm","incident_id":"rqcs60hc6v3j","custom_tweet":null,"affected_components":[{"code":"p5116gkkpbll","name":"Bigeye Platform - API","old_status":"operational","new_status":"operational"},{"code":"q5mrp1s9t61b","name":"Bigeye Platform - UI","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been deployed and we are monitoring the resolves to ensure the outage has been fully resolved.","created_at":"2025-02-15T00:00:48.991Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-15T00:00:48.991Z","display_at":"2025-02-15T00:00:48.991Z","deliver_notifications":true,"tweet_id":null,"id":"r271kdyhvqlv","incident_id":"rqcs60hc6v3j","custom_tweet":null,"affected_components":[{"code":"p5116gkkpbll","name":"Bigeye Platform - API","old_status":"major_outage","new_status":"operational"},{"code":"q5mrp1s9t61b","name":"Bigeye Platform - UI","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We're experiencing an elevated level of service errors from the Bigeye Platform UI and are currently looking into the issue.  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}